In this Digital CxO Leadership Insights video interview series, Amanda Razani speaks with Dave Singer, Verint global VP of GTM strategy, about this week’s Engage 2024 conference, CX automation, and the key issues business leaders want to address.
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In this episode of the Digital CxO Leadership Insights series, Amanda Razani speaks with Dave Singer, Global VP of GTM Strategy at Verint, during the company’s Engage 2024 conference. Dave shares insights on Verint’s role as a leader in CX automation, explaining how the company delivers AI-powered solutions to enhance both customer and employee experience in contact centers. A key focus is on Verint’s innovations in AI and automation, which enable contact centers to improve efficiency, increase self-service, and generate significant cost savings. Major announcements include the continued success of last year’s AI-powered bots and the introduction of new generative AI capabilities, including copilot bots, speech analytics, and conversational AI tools that allow businesses to enhance their operations without the need for full cloud migration or complex integrations.
Singer emphasizes the industry’s growing demand for faster, stronger AI-driven business outcomes, stressing how Verint’s platform allows companies to achieve personalized, scalable solutions that are easy to implement. He highlights the importance of flexibility and low-code tools, allowing companies to configure their systems quickly and without heavy reliance on developers. The conversation concludes with a discussion about the future of AI, suggesting that non-language-based AI will soon play a significant role in automating even more complex processes, while the integration of various AI types will offer even greater possibilities for enterprise innovation.
