In this Digital CxO Leadership Insights video interview, Amanda Razani speaks with Mark Cresswell, co-founder of Scalable, about a recent report that highlights the impact of poorly performing technology on workers, including wasted time and increased anxiety levels.
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In this Leadership Insights interview, Amanda Razani speaks with Mark Cresswell, co-founder of Scalable, about the evolving landscape of hybrid work and its impact on employee productivity and well-being. Cresswell explains that Scalable provides analytics tools designed to enhance digital experiences, productivity, and employee well-being in the workplace, especially as hybrid working has become the norm since the pandemic. He discusses a recent report highlighting how poorly performing technology is causing significant inefficiencies, with millions of workers losing valuable time each week. Cresswell emphasizes that improving digital tools can profoundly impact productivity and reduce the costs associated with high employee turnover.
Cresswell also addresses the issue of “productivity paranoia” among business leaders, which has led to rigid return-to-office mandates. He argues that instead of reverting to traditional office-based work, companies should leverage the digital exhaust from hybrid work to objectively measure employee engagement and productivity. By embracing these insights, organizations can create a more trusting and effective hybrid work environment. He also touches on the importance of maintaining employee connection and well-being, offering advice on how businesses can use technology and strategic outreach to keep remote workers engaged and supported.
