In this Digital CxO Leadership Insights interview, Amanda Razani, speaks with Jason Catchpole, head of AI for UneeQ, about digital humans and their many use cases.
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In this episode of the Leadership Insights Digital CxO podcast, Amanda Razani speaks with Jason Catchpole, the head of AI at UneeQ, about the exciting developments in the field of digital humans. UneeQ specializes in creating autonomous digital humans driven by AI, which are used by enterprises to enhance customer engagement and service. Jason explains that advancements in generative AI, particularly large language models, have revolutionized the capabilities of digital humans, allowing them to handle a wide range of interactions with minimal training. He emphasizes that these digital entities can be fully autonomous, operating independently once set up, while continuously learning and adapting based on user interactions.
Jason also discusses the practical applications and benefits of digital humans across various industries, such as customer service, retail, training, and more. He highlights their potential to create a more engaging and emotionally resonant user experience by incorporating advanced animation systems that convey personality and emotion. While acknowledging the challenges, such as managing biases and ensuring appropriate responses, Jason underscores the importance of implementing robust guardrails and monitoring systems. He encourages businesses to explore digital humans as a means to enhance customer interaction and service, suggesting they are both easy to integrate and capable of providing significant value.
