CONTRIBUTOR

As someone who’s immersed in the ever-evolving world of technology, I’m fascinated by how artificial intelligence (AI) and machine learning (ML) are reshaping industries. Human resources and people operations, in particular, are undergoing substantial digital transformations that business leaders should be aware of.

Below, I have shared insights from two intriguing studies that reveal how AI and ML are revolutionizing the HR industry.

The first study, titled “Generative AI at Work,” was carried out by renowned scholars Erik Brynjolfsson, Danielle Li, and Lindsey Raymond. Published by esteemed institutions Stanford & NBER, MIT & NBER, MIT on April 21, 2023, it’s the first study of its kind to provide empirical evidence of how generative AI tools are enhancing workplace productivity and customer satisfaction while reducing employee attrition.

Here’s what caught my eye in this study:

  • Boosting Productivity: AI-based conversational assistants have driven a 14% rise in average productivity – and that’s a substantial increment in the number of issues addressed per hour!
  • Empowering Employees: Generative AI tools are like mentors, transferring knowledge from seasoned workers to novices, enhancing performance across the organization.
  • Enhancing Customer Satisfaction: AI assistance boosts customer satisfaction by providing personalized assistance, fostering customer loyalty.

Another interesting finding was that entry-level employees reaped the most benefits, while seasoned employees saw marginal improvements.

The second study, “Achieving Individual — and Organizational — Value With AI,” published by MIT Sloan Management Review and Boston Consulting Group in November 2022, provides valuable insights on how AI can enhance individual proficiency, autonomy and connectedness at work, driving both personal and organizational value.

A few key takeaways from this study are:

  • Enhancing Competency: AI tools serve as personal guides for employees, augmenting their skills and leading to improved job satisfaction.
  • Promoting Autonomy and Empowerment: AI provides employees with the tools and insights to make informed decisions, fostering empowerment.
  • Strengthening Connection: AI helps build stronger bonds between individuals, their work, colleagues, partners and customers.

So, how can we leverage AI and ML in HR? Here’s my take: AI-powered tools can automate routine tasks like candidate screening and interview scheduling, while ML algorithms can harness employee data for informed decision-making during onboarding.

AI and ML are pioneering remarkable changes in HR and people operations, enabling increased productivity, improved employee satisfaction and superior business outcomes. But, as IBM’s CHRO, Nickle LaMoreaux, wisely pointed out – successful AI adoption necessitates an emphasis on employee autonomy, data privacy and transparency.

In conclusion, with a well-strategized approach, AI and ML can genuinely transform the HR landscape, creating a more efficient and engaging work environment.

So, HR leaders, are you ready to embrace this transformative journey?