CONTRIBUTOR
Managing Editor and Podcast Host,
Techstrong

Synopsis

In this Leadership Insights video interview, Amanda Razani speaks with Anup Rege, chief business officer of Zensar Technologies, about digital transformation and how to best approach customer service and engagement.

 

Transcript

In this Leadership Insights interview, Amanda Razani speaks with Anup Rege, chief business officer at Zensar Technologies. Anup emphasizes the company’s mission to simplify complex information and improve collaboration.
Anup elaborates on Zensar’s approach to digital transformation, which centers on enhancing customer connections and employee productivity. He explains how Zensar manages significant projects, such as the city infrastructure for San Diego, and collaborates with top global tech companies.
Anup then introduces the ‘AI buddy’ system, which supports different business functions, and the ‘Triple E’ approach—experience, engineering, and engagement—that integrates core capabilities for seamless data feedback. He stresses the importance of breaking down silos and using data to drive collaboration, advising business leaders to strive for differentiation in a crowded information landscape.