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Tag: digital transformation
Survey Surfaces Major Business Resiliency Challenges
A survey of 2,414 senior executives published today by SAS shows less than half (47%) view their organizations as being resilient, with 46% reporting they are not fully equipped to face disruption and are falling short of addressing their top challenges that include data security (48%), productivity (47%) and technology innovation (46%). Top challenges identified […]
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Time to Narrow the Customer Service and DevOps Divide
As more organizations rely on software to engage customers, the divide that exists between customer service teams and internal IT teams is starting to become more apparent to end customers. Whenever there is an issue, most customer service teams don’t have a lot of visibility into the root cause of the problem, so they are […]
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Data Models Make a Digital Transformation Difference
One of the biggest issues any organization is going to struggle with, especially during challenging economic times, is determining the most efficient way possible to achieve a specific digital business transformation initiative goal. Most organizations are eager to both improve customer experiences and make employees more efficient, but the cost of acquiring all the platforms […]
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Enthusiasm for ChatGPT Grows Despite Bias Concerns
A survey published today finds that while there is a significant amount of dissatisfaction with chatbots, interactive voice response (IVR) services and conversational assistants, enthusiasm for the ChatGPT platform among digital quality testing professionals is a lot higher. Conducted by Applause, a provider of a platform for accessing a networking of independent testers, the survey […]
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