A survey of 600 senior IT decision makers found that enterprises plan to invest on average $33 million on IT modernization over the next 12 months to achieve digital business transformation initiatives that have shifted in the last few years. Conducted by Couchbase, a provider of NoSQL database platform, the survey also finds 60% of […]
Read More… from Survey Surfaces Shift in Digital Business Modernization Goals
One of the major challenges organizations encounter when trying to drive digital transformation initiatives at the network edge is simply configuring the various classes of platforms required and then finding a way to deploy them to often far-flung geographic locations. At the Dell Technologies World conference this week, Dell committed itself to managing that task […]
Read More… from Dell Looks to Drive Digital Transformation at the Edge
SAP is betting on both Microsoft and Google to help it infuse more advanced artificial intelligence (AI) capabilities across its application portfolio. At the SAP Sapphire 2023 conference, SAP this week revealed it will collaborate with Microsoft to first integrate SAP SuccessFactors with Microsoft 365 Copilot and Copilot in Viva Learning, and employee experience management […]
Read More… from SAP Bets on Both Microsoft and Google for Generative AI
One of the most challenging issues when it comes to driving digital business transformation is curating the data that organizations rely on to drive them. Data management within most organizations is often sloppy, so it should not come as a surprise that, when optimizing a process, digital CxOs start encountering suboptimal experiences. There is hope, […]
Most organizations have been investing in data analytics for decades, so with the rise of generative artificial intelligence (AI) platforms there’s a clear need to better delineate what type of platform to use for varying types of use cases. Most organizations are not going to abandon investments in data analytics that are the core of […]
The ability to employ a natural language to create a business process may seem like a work of science fiction, but starting today Salesforce is making it a reality. A Flow platform that Salesforce makes available is now infused with generative artificial intelligence (AI) capabilities that makes it possible for any user to describe a […]
Read More… from Generative AI to Automate Building of Digital Processes
A survey of 2,414 senior executives published today by SAS shows less than half (47%) view their organizations as being resilient, with 46% reporting they are not fully equipped to face disruption and are falling short of addressing their top challenges that include data security (48%), productivity (47%) and technology innovation (46%). Top challenges identified […]
Read More… from Survey Surfaces Major Business Resiliency Challenges
As more organizations rely on software to engage customers, the divide that exists between customer service teams and internal IT teams is starting to become more apparent to end customers. Whenever there is an issue, most customer service teams don’t have a lot of visibility into the root cause of the problem, so they are […]
Read More… from Time to Narrow the Customer Service and DevOps Divide
One of the biggest issues any organization is going to struggle with, especially during challenging economic times, is determining the most efficient way possible to achieve a specific digital business transformation initiative goal. Most organizations are eager to both improve customer experiences and make employees more efficient, but the cost of acquiring all the platforms […]
Read More… from Data Models Make a Digital Transformation Difference
A survey published today finds that while there is a significant amount of dissatisfaction with chatbots, interactive voice response (IVR) services and conversational assistants, enthusiasm for the ChatGPT platform among digital quality testing professionals is a lot higher. Conducted by Applause, a provider of a platform for accessing a networking of independent testers, the survey […]
Read More… from Enthusiasm for ChatGPT Grows Despite Bias Concerns