Fixing the Supply Chain Starts with Procurement

In the wake of ongoing disruptions to supply chains that show no sign of abating, there is naturally now a lot more focus on procurement processes within organizations. The need to make sure there are second, third and even fourth sources for critical components and ingredients has become critical. The challenge is that many of […]

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The Role of DAPs in Business Continuity

Greater Digital Expectations

There are silos today in most organizations between customer service desks and internal IT operations that conspire to hamper digital business transformation initiatives. ServiceNow, during its Knowledge ‘22 conference, launched a Service Operations Workspace that promises to close that divide. This offering provides service desk personnel with more insight into the IT issues that might […]

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