Fixing the Supply Chain Starts with Procurement

In the wake of ongoing disruptions to supply chains that show no sign of abating, there is naturally now a lot more focus on procurement processes within organizations. The need to make sure there are second, third and even fourth sources for critical components and ingredients has become critical. The challenge is that many of […]

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Greater Digital Expectations

There are silos today in most organizations between customer service desks and internal IT operations that conspire to hamper digital business transformation initiatives. ServiceNow, during its Knowledge ‘22 conference, launched a Service Operations Workspace that promises to close that divide. This offering provides service desk personnel with more insight into the IT issues that might […]

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Cloudy ROIs Require More Scrutiny in Business

Too many organizations are shifting workloads to the cloud without aligning those efforts to strategic business goals, according to David Linthicum, chief cloud strategy officer for Deloitte. Speaking at the InnoTech Dallas 2022 event today, Linthicum says IT innovation for all intents and purposes going forward is going to be delivered by vendors via the […]

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