DevOps Archives

Time to Narrow the Customer Service and DevOps Divide

Posted on March 27, 2023 by Mike Vizard

As more organizations rely on software to engage customers, the divide that exists between customer service teams and internal IT teams is starting to become more apparent to end customers. Whenever there is an issue, most customer service teams don’t have a lot of visibility into the root cause of the problem, so they are […]

Digital CxO Podcast Ep. 19 – Digital DevOps

Posted on September 6, 2022 by Mike Vizard

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Citizen Developer Armies Need Discipline

Posted on July 21, 2022 (July 22, 2022) by Mike Vizard

Providers of backend enterprise applications are almost naturally given to making bellicose statements about how they have automated every conceivable process so there is no need to build any type of customized application. Fortunately, most Digital CxOs know better which is why there are now more custom applications than ever. Most of those applications are […]