customer service Archives

Walmart and Chick-fil-A Partner With DroneUp for Last-Mile Delivery

Posted on April 2, 2024 by Nathan Eddy

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Data-Driven Triumph: Accelerating Business Growth Through Automation

Posted on January 4, 2024 by Param Kahlon

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Labor Shortages and Disconnected Data Plague Retailers This Holiday Season

Posted on December 21, 2023 by Jenni Palocsik

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QR Code At-Table Ordering: A Recipe for Success for Restaurants

Posted on November 14, 2023 (November 14, 2023) by Eric Seymour

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Georgia-Pacific Pushes Deeper into Customer Experience

Posted on October 4, 2023 (October 5, 2023) by George V. Hulme

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Consumers Push Back Against AI in Customer Service

Posted on June 14, 2023 (June 20, 2023) by Nathan Eddy

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Time to Narrow the Customer Service and DevOps Divide

Posted on March 27, 2023 by Mike Vizard

As more organizations rely on software to engage customers, the divide that exists between customer service teams and internal IT teams is starting to become more apparent to end customers. Whenever there is an issue, most customer service teams don’t have a lot of visibility into the root cause of the problem, so they are […]

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