Tag: IT

Time to Narrow the Customer Service and DevOps Divide

Time to Narrow the Customer Service and DevOps Divide

Posted on by Mike Vizard

As more organizations rely on software to engage customers, the divide that exists between customer service teams and internal IT teams is starting to become more apparent to end customers. Whenever there is an issue, most customer service teams don’t have a lot of visibility into the root cause of the problem, so they are […]

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Survey Surfaces Changing Role of IT Leaders

Survey Surfaces Changing Role of IT Leaders

Posted on by Mike Vizard

A survey of 1,000 technology leaders conducted by Logicalis, a provider of IT services, suggests the role of the CIO has significantly expanded as organizations continue to launch multiple digital business transformation initiatives. More than three quarters of the survey respondents (77%) said that despite an uncertain economy, their organization continues to invest in digital […]

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