Savvy Digital CxOs Never Waste a Crisis

Winston Churchill at the height of World War II famously observed that leaders should, “never let a good crisis go to waste.” Most organizations are never more receptive to change than when faced with an existential crisis. Eighty years later the COVID-19 pandemic is clearly the biggest crisis in modern history. There is no organization […]

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Avatars with AI Arrive to Transform Customer Experience

One of the primary reasons so many Digital CxOs are heavily invested in artificial intelligence (AI) is that they are chronically understaffed. The reason for that may have to do with everything from a general lack of people with the skills they require, high turnover rates or a simple unwillingness to pay higher salaries. Regardless […]

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